NewSpring Mezzanine Capital Announces Investment in Advanced Call Center Technologies
June 28, 2016
Radnor, PA – June 28, 2016 - NewSpring Capital, a family of private equity funds providing growth and expansion capital, announced today that NewSpring Mezzanine Capital ("NewSpring"), the firm’s dedicated mezzanine fund, has made an $8 million investment in Advanced Call Center Technologies, LLC (“ACT”). The total borrowings will be used for a partial shareholder recapitalization and to fund strategic growth initiatives.
ACT is a complete end-to-end, multi-channel customer communications provider capable of integrating many facets of a business’ daily operations, management, and back office logistics. Founded in 1997 and headquartered in Berwyn, PA, ACT provides CRM outsourcing programs for customer service, sales support, fraud & dispute management, claims processing, and a wide variety of custom solutions for some of the top companies in the United States.
“ACT has been a stable performer with consistent revenue from a robust, blue-chip customer base,” said Steve Hobman, NewSpring General Partner. “We believe the Company will continue to exceed their customers’ expectations, further strengthening their already strong market position.”
“ACT is proud to partner with NewSpring Capital,” said Joseph Lembo, CEO of ACT. “We look forward to the support of this experienced team, as we continue to expand our presence and drive value for our customers.”
About ACT, LLC
Founded in 1997, ACT is a leading performance-driven provider of contact center and back office support services, specializing in sales support, multi-channel customer service, account services, fraud investigation, dispute resolution, and process automation. For more information, visit www.acttoday.com.