CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19
November 10, 2020
This article was first published by Callminer.
CallMiner has been named a Silver Stevie® Award winner in the 17th Annual International Business Awards®. CallMiner was recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank, a collaborative online community created to help organizations develop and share resources for addressing customer concerns during COVID-19.
CallMiner’s recent survey – Customer Experience Insights from the Pandemic: Brand Performance, Consumer Preferences and Lessons Learned – revealed that most organizations are struggling to identify and respond to changing customer concerns. The Coronavirus Think Tank helped leading brands and institutions overcome these challenges by working together to share best practices, experiences and insights.