Transactions & News

The Bottom Line: NewSpring Exits ACCT Holdings, Inc.

NewSpring, a family of private equity strategies, today announced that NewSpring Mezzanine, the Firm’s dedicated mezzanine strategy, has exited its investment in ACCT Holdings, Inc. (ACCT).

ACCT is a provider of outsourced customer contact management solutions

ACCT’s technology-enabled, outsourced customer contact management solutions provide inbound and outbound communication services to companies in a wide range of industries. These services have grown to include sales services, customer service, fraud and dispute management, and back-office management solutions that help companies improve their relationships with customers and build their bottom lines.

ACCT has differentiated itself by building a holistic suite of customer communication services

Over the course of NewSpring’s investment, ACCT has expanded its service offering to meet the evolving needs of its client base. Today, the company deploys a complete end-to-end, multi-channel customer communication and back-office solution to the top companies in the U.S. ACCT has taken this offering a step further by providing flexible, custom programs tailored to the specific needs of its clients. As a result, the company has vastly grown its roster of clients, more than 85% of which now utilize the company in more than one service area.

NewSpring and ACCT’s partnership led to successful growth and innovation

“By innovating to meet client needs, forming deep, lasting customer relationships, and constantly elevating its technology, ACCT has emerged as the leading outsourced provider of customer contact management solutions for businesses of all types and sizes,” said Steve Hobman at NewSpring. “We’re thrilled by how much success ACCT has found over the course of our partnership and are honored to have played a role in its growth story.”

“At ACCT, our growth strategy has always focused on fine tuning our proven process for meeting client needs, innovating our technology, and hiring the most talented professionals in the business. In doing so, we have created a leading offering of technology-enabled customer contact management solutions that helps our clients reach their goals. NewSpring’s team has been instrumental in our recent growth, and we’re thankful for their partnership and guidance over the last several years.”
— Joseph Lembo, President and CEO at ACCT

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