Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award

NewSpring Growth

This article was first published by Interactions, LLC.

LAS VEGAS, NV – June 20, 2018 – Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced the company has been named ‘Omnichannel Provider of the Year’ by Customer Contact Week, at the esteemed conference’s CCW Excellence Awards gala. The award gala on the evening of Tuesday, June 19 at The Mirage recognized the most innovative organizations and executives in customer contact across 13 categories.

Interactions won ‘Omnichannel Provider of the Year’ for the omnichannel capabilities of its IVA platform, which were expanded earlier this year to include key features that enable more seamless crossing of channels. . With Interactions’ omnichannel capabilities, companies can deliver a unified customer experience, over any channel—including, but not limited to voice, SMS, personal assistants and webchat. With Interactions IVA, customers are able to switch seamlessly between customer service channels without ever having to repeat themselves. Other finalists in the category included Lionbridge, Astute Solutions, Genesys, Jacada, Noble Systems and Twilio.

“We’ve received an overwhelming number of applications this year and I’m pleased to share the CCW Excellence Awards is truly becoming the industry’s most acclaimed awards ceremony,” said Mario Matulich, Executive Director, Customer Management Practice. “It’s an exciting time to be celebrating individuals and organizations driving change in the customer contact industry. Congratulations to the winners and all finalists!”

“At Interactions, we’re raising the bar for customer engagement, creating better and more efficient solutions for enterprise companies and their customers,” said Jim Freeze, CMO of Interactions. “We’re proud of the work our team has done to deliver this modern customer experience, empowering companies to meet their customers on any channel whenever and wherever they want to engage.”

To learn more about Interactions, its IVA platform solutions and omnichannel capabilities or to request a demo, visit us here: https://www.interactions.com/products/customer-engagement.

About CCW

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.  CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About the Customer Management Practice

The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

About Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com.