Operating Advice

NewSpring. New Ways. with USPack on strategic growth decisions post COVID-19


The massive disruption caused by COVID-19 has accelerated e-commerce adoption at an unprecedented pace for many retailers.  Combined with the already predominant “Amazon” effect resulting in millions of customers wanting their products delivered either next-day or available same-day, retailers in all verticals have been forced to explore and support these options at scale especially heading into this year’s peak holiday shopping season.

USPack, a national leader in the same-day, final-mile delivery and a NewSpring Holdings platform company, has enhanced its operational capabilities to help its large retail supply chain partners like The Home Depot, Wayfair, H&M and DHL prepare for an unprecedented holiday peak shipping season.

Mark Glazman, CEO of USPack, shares how he and his management team responded in the wake of COVID-19 to not only prepare them better for the unprecedented holiday shopping season but to better position the company for future success beyond the pandemic.  Including two key acquisitions further expanding their omni-channel retail logistics capabilities to offer a new comprehensive stack of technology-enabled services never before available to retailers from a single provider, enabling efficiency and scalability to meet growing customer demand in a strong Delivery Economy.

In 2020, USPack has nearly doubled its network capacity across all retail service lines to meet its customers’ needs due to the anticipated massive spike in volume during one of the largest Black Friday and Cyber Monday e-commerce seasons on record.  USPack’s robust technology ecosystem has been a cornerstone to success for its partners, allowing them to make rapid data-driven decisions about their business and scale capacity to meet demand. 

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